Customer Service Representative

7 days ago


Silver Spring, Maryland, United States Mid-Atlantic Federal Credit Union Full time
About the Position

As a Customer Service Representative, you will be responsible for delivering exceptional service to our members, building trust and loyalty through personalized interactions.

Key Responsibilities:
  • MEMBER ENGAGEMENT: Foster strong relationships with members, addressing their needs and concerns in a timely and professional manner.
  • PRODUCT KNOWLEDGE: Develop a comprehensive understanding of MAFCU's products and services, enabling you to provide informed recommendations and solutions.
  • OPERATIONAL EFFICIENCY: Ensure seamless day-to-day operations, including opening new memberships, processing transactions, and maintaining accurate records.
  • TEAM COLLABORATION: Work collaboratively with colleagues to achieve common goals, share knowledge, and support one another in achieving excellence.
Requirements:
  • STRONG COMMUNICATION SKILLS: Possess excellent verbal and written communication skills, with the ability to effectively interact with diverse groups and individuals.
  • PC PROFICIENCY: Demonstrate proficiency in Microsoft Office Word and Excel, with a willingness to learn and adapt to new technologies.


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