Multilingual Customer Service Representative

1 day ago


Milwaukee, Wisconsin, United States Global Channel Management Full time
About the Job

At Global Channel Management, we are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via phone.

The ideal candidate will have a minimum of 1 year of experience in telephone customer service or a related field and possess excellent communication skills. You will also need to be proficient in the use of PCs and related software, as well as have experience in data entry with minimal error ratio.

This is an eight-hour shift position, Monday through Friday, between the hours of 7:55 AM and 5:00 PM. Overtime may be required.

Duties and Responsibilities:

  • Respond to telephone inquiries and complaints using standard scripts and procedures
  • Answer questions regarding child support payments posting, payments disbursement, and account histories
  • Define or resolve inquiries received either through written or telephone correspondence
  • Gather information, research/resolves inquiries and logs customer calls
  • Communicate appropriate options for resolution in a timely manner

Estimated Salary Range: $40,000 - $60,000 per year



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