Multilingual Customer Service Representative
1 day ago
At Global Channel Management, we are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via phone.
The ideal candidate will have a minimum of 1 year of experience in telephone customer service or a related field and possess excellent communication skills. You will also need to be proficient in the use of PCs and related software, as well as have experience in data entry with minimal error ratio.
This is an eight-hour shift position, Monday through Friday, between the hours of 7:55 AM and 5:00 PM. Overtime may be required.
Duties and Responsibilities:
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Answer questions regarding child support payments posting, payments disbursement, and account histories
- Define or resolve inquiries received either through written or telephone correspondence
- Gather information, research/resolves inquiries and logs customer calls
- Communicate appropriate options for resolution in a timely manner
Estimated Salary Range: $40,000 - $60,000 per year
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Milwaukee, Wisconsin, United States Global Channel Management Full timeAre you a highly motivated and organized individual with strong communication skills and experience in telephone customer service or related fields? Do you enjoy working in a fast-paced environment and communicating effectively with customers?We are seeking a skilled Multilingual Telecommunications Professional to join our team at Global Channel Management....
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