Network Infrastructure Specialist
1 day ago
Corserva is a national Managed IT Service Provider headquartered in Trumbull, CT, with over 30 years of experience driving customer success by assessing, architecting, implementing, managing, and protecting IT infrastructure. We collaborate with best-of-breed technology partners to deliver exceptional value and customized IT solutions that support business growth.
About the Role
This full-time Network Engineer position is accountable for managing network-related projects, service events, incidents, and problems in our ITSM and monitoring systems. The successful candidate will have hands-on experience with designing and architecting on-premise and cloud-based networks, as well as analyzing and managing client network incidents and events.
Responsibilities
- Design, implementation, configuration, and support at the network level: WAN and LAN connectivity, routers, firewalls, layer 2/3 LAN switching, VPN, SD-WAN, wireless, and security
- Lead engineer on client projects, including defining requirements, network design, testing, implementation, troubleshooting, optimization, documentation development, and maintenance
- IT support and resolution of performance and availability issues with the client network and systems infrastructure
- Architecture and support for remote access solutions: VPN, RDS/Terminal Services, and Citrix
- Administration and maintenance of remote monitoring and management systems: ensure full communication with monitored devices using SNMP or other protocols, prompt response to alerts, monitoring of dashboard, and periodic system review to yield valuable trend analysis
- Communicate regularly with clients and internal resources, including account management, to ensure that all client issues and opportunities are being addressed in a timely and high-quality manner
- Interface with appropriate technical personnel for customer problems that cannot be resolved effectively by the network operations center staff
- Drive problem investigations to resolution as required per service incident
- Ensure that risks are identified, communicated, and mitigated to the customer
- Execute regular proactive maintenance of managed network devices
- Adherence to change management protocols for implementation of all maintenance to network infrastructure and proper documentation of all changes
- Support and troubleshooting for system-related technologies: Azure, AWS, Windows Server, VMware, Hyper-V, Active Directory, Office 365, Exchange, SQL, Windows 10/11, and MacOS
Requirements
- A candidate with a track record within the IT services industry demonstrating a high level of commitment to exceptional customer service and continuous improvement
- Deep understanding of networking, firewalls, network architecture, cloud, virtualization, including how all technologies work together to provide data and application services
- Experience in a technical lead role with the ability to oversee customer and internal technical engineering resources for project completion and success
- Familiarity with support tools, techniques, and a firm understanding of how technology is used to provide and enhance IT services
- Strong knowledge of ITSM applications and processes
- Strong organizational, presentation, and customer service skills
- Skill in preparing written communications and materials, especially in delivering technical information to customers in a manner that they are able to understand
- Interpersonal skills: telephony skills, communication skills, active listening, and customer care
- Ability to multi-task and adapt to changes quickly
- Self-motivated with the ability to work in a fast-moving environment
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