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Account Representative

2 months ago

Twinsburg, Ohio, United States Siffron, Inc Full time
About the Role

We are seeking a highly skilled Account Representative to join our team at Siffron, Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Act as the primary point of contact for assigned accounts, communicating effectively with customers and internal stakeholders to resolve issues and meet customer expectations.
  • Manage order entry and maintenance, including updating account information, shipping details, and order process notes.
  • Collaborate with cross-functional teams to resolve EDI order errors, pricing corrections, and other customer inquiries.
  • Investigate and report on shortages, missed shipments, and quality concerns, including requests for product returns, credits, or replacement orders.
  • Develop and maintain procedures for each account, ensuring seamless handovers and knowledge transfer.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Minimum 2+ years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment with limited supervision.
What We Offer
  • A hybrid role with 3 days in the office and 2 days remote.
  • Eligible for medical, dental, and vision insurance from the first day of employment.
  • 401(k) plan with a 3% company match.
  • Annual profit sharing/Safe Harbor Match - 3% each year.
  • Tuition assistance for undergraduate and graduate degrees.