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Soap Production and Customer Service Specialist

2 months ago

Memphis, Tennessee, United States Buff City Soap Full time
Position Overview

This role is essential for ensuring a vibrant atmosphere and exceptional guest satisfaction within the Buff City Soap retail environment. The selected candidate will receive training in the art of soap making (applicants must be at least 18 years old to participate in production). The expected schedule will primarily cover late afternoons through evenings, including weekends and holidays, with Buff City Soap observing closures on major holidays. We are seeking individuals for part-time hours per week, with opportunities for advancement.

Key Responsibilities:

  • Deliver outstanding guest service by understanding and addressing customer needs.
  • Maintain a tidy and organized production and sales area.
  • Support production efforts to ensure consistent output levels.
  • Guarantee that products are created promptly and adhere to quality benchmarks.
  • Enhance community awareness and understanding of the Buff City Soap brand.
  • Achieve and exceed sales targets.
  • Stay informed about all product offerings.
  • Handle point-of-sale transactions and manage merchandise returns.

Candidate Qualifications:

  • Must be at least 16 years of age.
  • No previous experience required, although a background in customer service is advantageous.
  • Possess a high-energy, outgoing, and engaging demeanor.
  • Exhibit effective communication skills with guests.
  • Willingness to learn the craft of soap making.
  • Ability to manage multiple tasks and prioritize effectively.

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