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Member Account Consultant
2 months ago
Position Overview:
As a vital member of our team at PSECU, you will play a crucial role in managing member accounts and ensuring financial compliance. Your responsibilities will include:
- Responding to Member Inquiries: Address incoming questions from members through various communication channels, including phone, email, and fax.
- Account Management: Evaluate and oversee delinquent accounts in accordance with established guidelines.
- Legal Collection Practices: Execute lawful collection procedures to recover outstanding debts.
- Account Analysis: Utilize specialized software to research and analyze member accounts effectively.
- Regulatory Compliance: Ensure all actions align with applicable laws and regulations governing debt collection.
- Documentation: Accurately record all collection activities to maintain thorough and precise records.
- Repayment Solutions: Engage with members to discuss repayment options and facilitate the necessary documentation.
This position offers an opportunity to contribute to the financial well-being of our members while adhering to ethical standards and regulatory requirements.
