Healthcare Navigator Specialist
3 days ago
Pinnacle Fertility values diversity and inclusivity in the workplace. We strive to create an environment where team members feel supported and empowered.
The Patient Navigator position is a great opportunity for individuals who are passionate about delivering exceptional patient care and serving as a key point of contact for patients navigating their path to parenthood.
We are seeking a full-time, onsite Patient Navigator to join our dedicated team at Reproductive Gynecology & Infertility in Westerville, Ohio. The successful candidate will work closely with a multidisciplinary team to provide excellent patient care and facilitate coordination between departments.
Key Responsibilities:- Coordinate and organize personalized patient treatment plans
- Consult with new patients to review and educate them on treatment processes, timelines, and required testing
- Develop treatment plans, including timelines, education sessions, injection training, medication orders, and clinic appointments
- Facilitate coordination between departments such as financial, embryology, and genetics to ensure comprehensive patient care plans
- Communicate with patients in person, via phone or virtual platforms, and through secure portals to arrange pre-cycle testing, treatment plans, lab results, and medication instructions
- Education & Certification:
- Bachelor's degree or certification as a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) preferred
- ACLS/BLS certification is preferred
- Experience:
- Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role
- OB/GYN or reproductive healthcare experience preferred
- Skills:
- Strong knowledge of healthcare systems, insurance processes, and patient advocacy
- Excellent communication, organizational, and problem-solving abilities
- Proficiency in using electronic medical records (EMR) and other healthcare software
- Empathetic, patient-focused, and able to work collaboratively within a multidisciplinary team
- Hourly Rate: $25-$28 per hour (final offers based on experience, skills, and qualifications)
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program
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