Healthcare Navigator Specialist

3 days ago


Lockport, New York, United States Pinnacle Fertility Full time

Pinnacle Fertility values diversity and inclusivity in the workplace. We strive to create an environment where team members feel supported and empowered.

The Patient Navigator position is a great opportunity for individuals who are passionate about delivering exceptional patient care and serving as a key point of contact for patients navigating their path to parenthood.

We are seeking a full-time, onsite Patient Navigator to join our dedicated team at Reproductive Gynecology & Infertility in Westerville, Ohio. The successful candidate will work closely with a multidisciplinary team to provide excellent patient care and facilitate coordination between departments.

Key Responsibilities:
  • Coordinate and organize personalized patient treatment plans
  • Consult with new patients to review and educate them on treatment processes, timelines, and required testing
  • Develop treatment plans, including timelines, education sessions, injection training, medication orders, and clinic appointments
  • Facilitate coordination between departments such as financial, embryology, and genetics to ensure comprehensive patient care plans
  • Communicate with patients in person, via phone or virtual platforms, and through secure portals to arrange pre-cycle testing, treatment plans, lab results, and medication instructions
Position Requirements:
  • Education & Certification:
    • Bachelor's degree or certification as a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) preferred
    • ACLS/BLS certification is preferred
  • Experience:
    • Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role
    • OB/GYN or reproductive healthcare experience preferred
  • Skills:
    • Strong knowledge of healthcare systems, insurance processes, and patient advocacy
    • Excellent communication, organizational, and problem-solving abilities
    • Proficiency in using electronic medical records (EMR) and other healthcare software
    • Empathetic, patient-focused, and able to work collaboratively within a multidisciplinary team
Compensation & Benefits:
  • Hourly Rate: $25-$28 per hour (final offers based on experience, skills, and qualifications)
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program


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