Customer Service Ambassador

3 weeks ago


Virginia Beach, Virginia, United States Association for Research and Enlightenment Inc Full time
Job Description

As a Member Services Associate with the Association for Research and Enlightenment Inc, you will play a vital role in ensuring that our visitors have a positive and memorable experience. This is an excellent opportunity to join our team and make a real difference in people's lives.

We are looking for a highly motivated and enthusiastic individual who is dedicated to providing exceptional customer service. You will be responsible for greeting visitors, responding to inquiries, and providing assistance as needed. Your primary goal will be to ensure that our visitors feel welcome and supported throughout their visit.

About the Job

  • Provide exceptional customer service to visitors, customers, and conferees.
  • Cordially greet, orient, and assist visitors while providing up-to-date information.
  • Answer/research questions about Edgar Cayce, the readings, and functions of the A.R.E.
  • Maintain knowledge and awareness of upcoming events and daily activities through Global Calendar schedule and monitoring Visitor Center email account for updates and notices.
  • Promote memberships, events, and activities of the organization and its affiliates.
  • Perform data entry of memberships, catalog orders, conferences, prayer requests, inquiries, etc. into the customer database.
  • During conferences, assist in conference registration responsibilities and accommodate other reasonable requests as needed.
  • Respond to crisis situations, such as emotionally disturbed visitors or callers, and any emergencies as outlined in the procedures manual.

Requirements

  • High school diploma with business training experience or equivalent required.
  • Minimum two years customer service/retail sales experience or equivalent required;
  • Minimum two years' experience with Microsoft Office, Outlook, internet search, and apps required;
  • Minimum two years' data entry experience required, Aptify experience a plus.
  • Computer-related experience or training preferred.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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