Syndicated Loan Support Specialist

1 week ago


New York, New York, United States Versana Full time
Job Description:
Versana, an industry-backed data and technology company, is seeking a skilled Syndicated Loan Support Specialist to join our team. This role plays a critical part in our client engagement process, serving as the main point of contact for issue resolution and representing the company while directly interacting with top-tier clients.

About Us:
Versana aims to transform the syndicated loan market through digitally capturing agent banks' data on a real-time basis, providing unprecedented transparency into loan level details and portfolio positions. Our centralized platform offers efficiency and velocity to the entire market, making us the most credible source of deal information. We are committed to delivering a best-in-class client experience and fostering innovation in the financial sector.

Responsibilities:
The Syndicated Loan Support Specialist will be responsible for maintaining subject matter expertise in syndicated loans and our platform, troubleshooting complex issues that span multiple technologies, and collaborating with internal teams to resolve client issues. Additionally, this role involves synthesizing client feedback and clearly communicating it to internal teams, as well as proactively monitoring production platforms to identify and manage potential issues.

Requirements:
We seek an experienced professional with 2-5 years of hands-on technical client support and a proven track record of exemplary customer service. Knowledge of financial products or experience in a fintech company is essential, along with understanding of relational databases, SDLC, object-oriented programming, and Restful APIs. Experience with ticketing systems and support workflows is also necessary. The ideal candidate will possess strong verbal and written communication skills, as well as the ability to work effectively in a team setting and thrive in a startup environment. A willingness to learn and adapt to new technologies and processes is crucial for success in this role.

Compensation:
This position comes with a competitive salary range of $70,000 - $110,000 per year, commensurate with experience.

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