Workday Customer Accounts Lead

2 weeks ago


Reston, Virginia, United States Kaygen, Inc. Full time
Workday Customer Accounts Lead

Job Summary:

Kaygen, Inc. is seeking a highly skilled Workday Customer Accounts Lead to join our team. As a key member of our Workday Finance team, you will be responsible for leading client engagements focused on improvement, optimization, and transformation of processes.

Key Responsibilities:

  • Lead client engagements to implement leading practice workflows, address deficits in quality, and drive operational outcomes.
  • Collaborate with Engagement Managers, project team members, and representatives from various functional and technical teams to ensure successful project delivery.
  • Communicate regularly with clients to review open items, new issues, and manage workload through the ServiceNow ticketing system.
  • Develop and implement process improvements to enhance client satisfaction and operational efficiency.

Requirements:

  • Workday Financials Certified
  • 2-3 years of experience implementing Workday Customer Accounts
  • Prior experience in AMS work
  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10% on average

Preferred Qualifications:

  • Workday Order to Cash Certified
  • Analytical/Decision Making Responsibilities
  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products
  • Excellent Written and Communication Skills
  • Ability to deliver technical demonstrations


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