Medical Care Liaison
3 weeks ago
We are seeking a dedicated and compassionate Patient Support Specialist to join our team at GNS Medical Supplies Inc. As a Patient Support Specialist, you will be responsible for navigating the complexities of medical supplies on behalf of our clients, ensuring they receive the best possible care.
The ideal candidate will have a strong understanding of the healthcare system, excellent communication skills, and the ability to empathize with patients.
- Work closely with patients to gather information and process authorizations for reorders.
- Identify solutions to patient issues, confirm accurate reorder processing via phone and email, validate medical records, and process documents.
- Confirm with patients that GNS has all required medical documentation for billing purposes.
- Improve retention, upselling, & cross-selling metrics by communicating with patients via phone and email.
- Manage inbound and outbound calls from physicians and referrals, ensuring patient satisfaction and confidentiality.
- Troubleshoot new and current patient customer concerns, add new services, verify information, and explain healthcare insurance coverages.
- Outline all required information to patients for compliance purposes to make informed decisions.
- Resolve and document patients' complaints.
- Responsibilities may change as business needs alter.
- High school diploma or GED equivalent.
- Proven customer service experience is preferred.
- Proficient in all Microsoft Office applications.
- Excellent management, leadership, and organizational skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Exceptional phone and email etiquette.
- Ability to offer emotional support and sympathy.
- Passion for the well-being of patients.
- Position may require evening and weekend availability.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
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