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Client Services Coordinator
2 months ago
Full-time
Position Overview
At Blasius Gallery Consultants, our primary goal is to warmly welcome and inform visitors about the advantages of our products, ensuring they feel confident and satisfied with their purchasing decisions.
Key Responsibilities
- Maintain the gallery's appearance during operational hours and events.
- Welcome and assist guests with their inquiries.
- Educate visitors on the features and benefits of Blasius products.
- Provide design assistance for customer projects as needed.
- Stay updated on the latest Blasius offerings.
- Ensure samples and refreshments are available for guests.
- Relay detailed notes from homeowner visits to the appropriate dealer.
- Share dealer information with potential customers.
- Communicate lead information to the Regional Residential Sales Manager.
- Perform additional tasks as assigned by the Regional Residential Sales Manager.
Supervisory Responsibilities
N/A
Qualifications
The following skills, knowledge, and abilities are essential for meeting performance expectations in this role. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Education and Experience
- High School diploma or equivalent is required.
- Prior experience in customer service is preferred.
Communication and Interpersonal Skills
- Strong verbal and written communication abilities.
- Effective interpersonal problem-solving and decision-making skills.
- Ability to accurately direct inquiries to the appropriate personnel.
Analytical Skills
- Critical thinking and troubleshooting capabilities.
Technical Skills
- Proficient in standard office software.
Physical Requirements
- Must be able to sit and stand for extended periods.
- Occasional lifting and carrying of items up to 50 pounds.
- Ability to kneel, bend, balance, squat, twist, push, and pull.
- Walk up and down stairs throughout the workday.
- Engage in talking, listening, reading documents, and using computers.
Work Environment
- Ability to adapt to a dynamic environment.
- Routine use of standard office equipment (computers, phones, scanners).
- Maintain a high level of safety awareness in all situations.
Job Complexity
- Ability to work independently with minimal supervision, manage multiple tasks, and interact with various customers.
- Strong attention to detail, professional demeanor, and excellent customer service skills are essential.
- Must be assertive, motivated, flexible, reliable, and capable of working autonomously.
Work Schedule
- First shift, up to 25 hours per week.
- Gallery hours are generally Monday through Friday, with some Saturday availability.
Travel Requirements
Occasional travel to other galleries, home shows, and events may be necessary.
Compensation
Starting salary is $17/hour.
