Credentialing Supervisor

4 weeks ago


Fairfield, California, United States Partnership HealthPlan of California Full time
Job Summary

We are seeking a highly skilled Credentialing Supervisor to join our team at Partnership HealthPlan of California. The successful candidate will be responsible for overseeing the day-to-day operations of our credentialing functions, providing leadership and support to our Provider Relations Credentialing Specialist staff, and ensuring the highest level of accuracy and timeliness in our credentialing processes.

Key Responsibilities
  • Supervise the daily functions of the PR Credentialing staff, processing credentialing and re-credentialing applications for medical providers and organizations according to NCQA standards.
  • Provide leadership, direction, training, and support to staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor staff productivity, accuracy, and service delivery, using performance standards to evaluate their performance.
  • Evaluate staff needs and conduct or arrange training to ensure they have the necessary skills to perform their duties.
  • Monitor inventory control reports weekly and adjust staff priorities as needed.
  • Produce bi-weekly inventory and aging reports.
  • Support staff development by identifying applicable training opportunities and training staff on new and challenging duties.
  • Conduct annual performance evaluations.
  • Monitor ACD phone usage and issue daily/weekly reports.
  • Interview and participate in the selection of PR staff who will directly report to the Supervisor.
  • Responsible for cross-training, ensuring at least two staff can perform each function.
  • Participate in PHC audits, internal and external, preparing documentation and participating in special projects and assignments.
  • Ensure timelines and due dates are met.
  • Attend PHC Credentialing Committee, overseeing the quality of materials presented, ensuring agendas, supporting documents, and minutes are prepared timely and accurately.
  • Responsible for credentialing delegation oversight, ensuring delegated entities submit required documents on schedule and follow-up as required.
  • Oversee timely audits of delegated credentialing activities.
  • Ensure Credentialing policies are updated and in compliance with DHCS and NCQA requirements.
  • Ensure desktop procedures are up-to-date.
  • Promote a positive attitude, teamwork, and fun in the workplace.
Qualifications
  • Bachelor's degree in Healthcare, Business, or related field, and minimum three (3) years of experience in healthcare, credentialing, or provider relations, or equivalent combination of education and experience.
  • Previous supervisory experience a plus.
  • Knowledge of medical providers and credentialing requirements.
Performance Based Competencies
  • Excellent oral and written communication skills.
  • Excellent organization skills with the ability to prioritize assignments, maintain accurate records, and meet deadlines.
  • Ability to use good judgment in making decisions within scope of authority and handle sensitive issues with tact and diplomacy.
Work Environment And Physical Demands
  • Ability to use a computer keyboard.
  • More than 30% of work time is spent in front of a computer monitor.
  • When required, ability to move, carry, or lift objects of varying size, weighing up to 35 lbs.


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