Chapa-De Patient Care Representative

4 days ago

Grass Valley, California, United States Chapa-De Full time

Job Description: At Chapa-De, we believe that our patients deserve exceptional care, and we're looking for a dedicated individual to join our team as a Patient Care Representative. As a key member of our multidisciplinary healthcare team, you will provide personalized support to patients navigating their healthcare journey. With a strong focus on customer service and basic knowledge of medical terminology, you will guide patients through complex processes and empower them to make informed decisions about their care.

About Our Team:

Our team is passionate about delivering high-quality care to our patients. As a Patient Care Representative, you will work closely with healthcare providers to schedule appointments, provide accurate information on services, procedures, and general health inquiries, and escalate urgent matters to appropriate medical staff promptly and efficiently. You will also contribute to creating a positive patient experience by offering empathetic listening and clear communication.

About Our Benefits:

  • Experience a competitive salary, ranging from $21.00 - $24.45 starting, DOE.
  • Take advantage of comprehensive benefits, including employer-paid Health Insurance (medical, dental, and vision), 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days, and a 6% matched Retirement Plan.
  • Join a dedicated team that prioritizes equal employment opportunities, complying with all federal, state, and local laws.

Requirements:

  • A High school diploma or GED is required.
  • 1-year hands-on experience answering high-volume phone calls is necessary.
  • Proficiency using a computer, preferably health record systems, is essential.
  • A strong customer service approach to problem-solving situations is crucial.
  • BASIC KNOWLEDGE OF MEDICAL TERMINOLOGY IS REQUIRED FOR THIS ROLE.

About Us: Chapa-De is a non-profit community outpatient health center dedicated to advancing the health and well-being of American Indians and low-income individuals living in our communities by providing convenient access to high-quality, compassionate care. With clinics located in Auburn, CA, and Grass Valley, CA, we have a multidisciplinary healthcare team that provides a broad spectrum of services and is committed to equal employment opportunities, complying with all federal, state, and local laws.

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