Retail Sales Associate

4 days ago

Midland, Virginia, United States Southern States Full time
Job Description

At Southern States Cooperative, we are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will play a critical role in providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and merchandising efforts of our team.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including the showroom, warehouse, and garden center.
  • Support the sales and merchandising efforts of our team, including restocking shelves, facing merchandise, and maintaining accurate inventory levels.
  • Process transactions accurately and efficiently, including handling cash, credit, and debit transactions.
  • Assist with physical inventory counts, receiving merchandise, and loading customer vehicles.
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
Requirements:
  • High School Diploma or General Education Degree (GED) required.
  • Effective communication skills and ability to work well in a team environment.
  • Familiarity with agriculture, plant science, equine, livestock, pet care, or retail and inventory management preferred.
  • Able to learn and consistently demonstrate knowledge of and compliance with facility guidelines and standard operating procedures.
  • Able to learn and effectively apply knowledge of a variety of merchandise.
  • Able to learn and effectively utilize equipment and tools, including forklifts and point of sale terminals.
  • Able to add, subtract, multiply, divide, and calculate percentages using whole numbers, common fractions, and decimals.
  • Able to consistently demonstrate customer-focused interpersonal skills.
  • Able to demonstrate team work and flexibility to meet customer and business needs.
  • Able to speak, read, write the English language in a proficient manner.
  • Able to work extended hours and/or alternate schedules.
Work Environment:

Performs essential job functions in multiple environments, including climate-controlled, warehouse subject to seasonal humidity and temperature changes, and outdoors not protected from weather conditions when accessing merchandise, equipment, or tools.

May be exposed to hazards including drafts, temperature changes, and wet floors due to facility doors opening during adverse weather and due to merchandising and care of plant material.

Merchandise, supplies, and tools with sharp edges or containing hazardous materials.

Dust, odors, fumes, and hazardous chemicals associated with sales and storage of dry and liquid fertilizers, crop protectants, and other agricultural, residential, animal care, and home care products.

Moving mechanical parts and vehicles, vibrations, and electric current.

Noise levels where hearing protection is optional per PPE Plan.

Schedule requirements will vary based on location. Extended hours and/or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required.

Physical activities and requirements will vary with essential job functions. Continuously bend and stoop; manual dexterity (fingers and hands), handle and utilize repetitive hand motion with merchandise and tools; reach with arms and hands for extended periods; stand and walk for extended periods, at times may be on concrete or uneven surfaces; utilize eye/hand coordination; twist back and neck. Pull, push, lift, carry up to 50 pounds.

Frequently climb, crouch, stack, and sweep. Driving may be required and can vary from continuous to occasionally. Pull, push, lift, carry 50-80 pounds, may be assisted.

Occasionally balance, kneel, and shovel. Pull, push, lift, carry 80-100 pounds, may be assisted.

Must be able to speak to co-workers and customers regarding operations and safety. Must be able to hear customer service phone calls, hand-held radio, equipment, and vehicle sounds.

Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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