Property Claims Adjuster Specialist

1 month ago

Yakima, Washington, United States USAA Full time

The Opportunity

We are seeking a dedicated Property Claims Adjuster Specialist to join our team in Yakima, WA or Tri-Cities, WA. This position will handle Virtual (Desk) assignments as well as Field assignments. The adjuster will handle virtual claims for the states of Alaska, Hawaii, and the rest of Washington as needed. As a Property Claims Adjuster Specialist, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with all state regulatory requirements.

What You'll Do:

  • Proactively manage assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage, including potential legal liability.
  • Partner with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
  • Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
  • Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing information involving complex policy terms and contingencies.
  • Determine and negotiate complex claims settlement within authority limits. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manage claims outcomes.
  • Maintain accurate, thorough, and current claim file documentation throughout the claims process.
  • Advance knowledge of estimating technology platforms and virtual inspection tools. Utilize platforms and tools to prepare claims estimates to manage complex property insurance claims.
  • Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
  • May be assigned CAT deployment travel with minimal notice during designated CATs.
  • Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
  • Work independently solving complex problems with minimal guidance; act as a resource for colleagues with less experience.
  • Adjust complex claims with attorney involvement.
  • Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
  • May require travel to resolve claims, attend training, and conduct in-person inspections.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

  • High School Diploma or General Equivalency Diploma required.
  • 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
  • Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
  • Proficient knowledge of residential construction.
  • Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
  • Proficient negotiation, investigation, communication, and conflict resolution skills.
  • Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What Sets You Apart:

  • US Military service or a Military spouse/domestic partner.
  • Prior experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.).
  • Prior experience adjusting property claims using virtual technologies.
  • Prior property field adjuster experience handling DWG, APS, and ALE adjustments.
  • Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
  • Xactimate Level 1 and/or Level 2 certification.
  • Prior deployments in support of catastrophes.
  • Currently hold an active Adjuster License.
  • Currently reside or willing to self-relocate to Yakima, WA or Tri-Cities, WA.

Physical Demand Requirements:

  • May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
  • May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
  • May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
  • May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What We Offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position and is between $65,090.00 - $124,330.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

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