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Service Porter

2 months ago

Palo Alto, California, United States Swickard Auto Group Full time
Job Summary

The Service Porter is a vital member of the service department team at Swickard Auto Group, ensuring smooth operations and a positive customer experience. This role involves cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Key Responsibilities:
  • Vehicle Movement and Organization:
    • Safely move vehicles within the service department (between service bays, parking lots, etc.).
    • Organize vehicles on the service lot according to dealership display standards.
    • Assist with customer vehicle pick-up and drop-off.
  • Customer Service:
    • Provide a friendly and professional demeanor to customers.
    • Assist customers with loading and unloading belongings from their vehicles.
    • Answer basic customer questions and direct them to service advisors when needed.
  • Service Department Support:
    • Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
    • Assist service advisors and technicians with tasks as directed.
    • May shuttle customers to and from the dealership (if applicable).
  • Additional Responsibilities:
    • May perform errands for the service department, such as picking up parts.
    • Adhere to all safety regulations and procedures.
    • Demonstrate a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Qualifications:
  • Valid driver's license with a clean driving record.
  • Strong work ethic with a positive and helpful attitude.
  • Ability to work independently and as part of a team.
  • Excellent attention to detail and a commitment to quality.
  • Good physical condition able to perform manual labor tasks (standing, bending, lifting).
  • Excellent communication and interpersonal skills.
Benefits:
  • Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for them.
  • Career Path - Swickard Auto Group offers opportunities for growth and development.
  • Ongoing training and support.
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive Benefits Package:
  • Insurance: medical, dental, vision, life, and pet insurance.
  • Optional disability coverage.
  • 401k plan - invest in your future.
  • PTO and paid Holidays.