Customer Service Ambassador

4 weeks ago


Butte, Montana, United States iQon Hospitality Full time
Hotel Front Desk Representative

We are seeking a skilled and courteous Hotel Front Desk Representative to provide exceptional service to our guests at our hotel in Butte, MT. The ideal candidate will have excellent communication skills, be able to multitask, and work efficiently in a fast-paced environment.

Key Responsibilities:
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
Requirements:
  • Previous experience as a front desk representative or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Benefits:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
  • Professional development opportunities
  • Positive and supportive work environment


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