Ambassador of Specialty Coffee

6 days ago


San Francisco, California, United States FELLOW Full time
About Fellowship
Fellowship is a company that values diversity, equity, and inclusion. We strive to create a safe and inclusive environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups to apply.

Job Title: Customer Experience Specialist
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Specialist. As a key member of our store staff, you will be responsible for delivering exceptional hospitality to our guests, speaking to our product, and demonstrating how to use it with various brewing methods and coffee varietals. You will also stay knowledgeable about Fellow's current products and continuously cultivate your own curiosity and knowledge through in-house tastings, cuppings, and trainings.

Key Responsibilities
  • Deliver exceptional customer service and create a welcoming atmosphere in our store.
  • Be able to speak to our product and demonstrate how to use it with a variety of different brewing methods and coffee varietals.
  • Stay knowledgeable about Fellow's current products and continuously cultivate your own curiosity and knowledge through in-house tastings, cuppings, and trainings.
  • Taste coffee from our roaster partners regularly to ensure quality and develop your palate.
  • Create community in our store by sharing your joy and knowledge of coffee with our guests.

Requirements
  • Searching for a career in coffee and coffee equipment and accessories with a dynamic, growing company.
  • Passionate about coffee and the art of making the perfect cup of coffee.
  • Reliable and consistent - your leader and teammates can always depend on you to be punctual and bring your A game.
  • Thoughtful and able to anticipate our customers' needs.
  • Obsessed with the details and love honing your craft.
  • Excited about taking on new experiences and possess a can-do attitude.
  • Eligible to work in the United States and 18 years of age or older.
  • Basic math and computer skills.

What We Offer
  • Competitive compensation: $22-23/hour
  • Generous discount on Fellow products
  • Best coffee anywhere


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