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Associate Customer Support Specialist Role

1 week ago

Palm Beach Gardens, Florida, United States Nestle Operational Services Worldwide SA Full time

Empowering Healthier Lives Through Nutrition

Nutrition, Science, and Wellness Merging at Nestle Health Science

We bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here, we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking.

Job Overview:

The Associate Customer Service Representative (B2C) is a critical role at Nestle Health Science USA. This individual will be responsible for providing high-level support to consumers, retailers, health professionals, and internal customers regarding Garden of Life, Solgar, and American Health brand product usage, ingredients, and handling.

Key Responsibilities:
  1. Provide exceptional customer service via phone, email, or through the website 'Contact Us' page.
  2. Accurately relay vitamin and supplement product information to consumers, internal customers, and retailers.
  3. Document customer interactions and process incomplete service requests within the incident management system and Oracle database.
  4. Assist internal departments with reports pertaining to customer feedback and trends.
  5. Provide timely, accurate, and courteous support for customer transactions on gardenoflife.com.
Requirements:
  • High School Diploma or GED required; Bachelor's degree preferred.
  • 1+ years of experience working in eCommerce, direct-to-consumer, or in a wholesale customer service role within a Contact Center or Help Desk capacity with CRM or ticketing platforms preferred.
  • Must have excellent customer service skills, be empathetic, and detail-oriented.
  • Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
  • Must have excellent communication (oral and written), organizational, time management, and stakeholder management skills.