Practice Manager

2 months ago


Queens, New York, United States Summit Health Full time

Job Summary

The Site Operations Director will be responsible for overseeing the day-to-day operations of a Summit Health site, ensuring the successful administrative, financial, and operational aspects of the facility. This role requires a strong leader who can manage, motivate, and develop a team of staff to deliver exceptional patient care and achieve business objectives.

Key Responsibilities

  • Site Management
    • Scheduling, operational coverage, and payroll management for site staff
    • Monitoring patient flow, managing front and back-office operations, and ensuring a smooth patient experience
    • Collaborating with the HR team to formalize development plans for staff and managing employee relations issues
    • Opening and closing the site, and assisting with clinical aspects as needed
  • People Management
    • Leading, coaching, developing, and evaluating the performance of site staff
    • Implementing and monitoring measures to ensure the CityMD culture is observed
    • Conducting formal performance reviews and collaborating with HR to manage employee relations issues
    • Holding departmental meetings and on-site training sessions
  • Business and Patient Management
    • Meeting with patients to discuss concerns and maintaining patient confidentiality
    • Managing the site expense budget and ensuring purchases are within guidelines
    • Inspecting the facility daily for cleanliness and operational repairs
    • Partnering with corporate departments for support and escalation of operational and patient issues
    • Creating, analyzing, and reporting on business metrics such as wait times, provider patients per hour, and site NPS

Requirements

  • 2+ years of management experience
  • Bachelor's degree in management, business, or other applicable degree
  • Ability to successfully multitask and excellent communication skills
  • Comfortable with constructive confrontation and counseling management
  • Bilingual language skills required or preferred based on site location

Additional Information

This role requires long shifts, weekends, and closing/opening shifts. The Site Operations Director will be responsible for directly managing X-Ray Technologists, Medical Assistants, Shift Supervisors, Scribes, and Assistant Managers.


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