Guest Services Associate Lead, Ventura, CA
5 days ago
At National Health Foundation, we are seeking a highly skilled Guest Services Associate Lead to join our team in Ventura, CA. As a key member of our Guest Services team, you will be responsible for providing exceptional support and leadership to our team members on their assigned shift.
Key Responsibilities:
- Collaborate with Operations Manager to schedule staff and ensure sufficient coverage.
- Delegate tasks to Guest Services team members and complete shift assignment sheets in collaboration with Operations Manager.
- Conduct shift meetings to debrief or discuss ongoing staff support.
- Attend regularly scheduled team meetings and training.
- Collaborate with Social Services and nursing department to ensure accurate information is received and executed by Guest Services team.
- Provide quality assurance, coaching, and support to Guest Services team members.
- Implement systems, policies, and procedures as directed by Operations Manager and Director.
- Review daily logs and shift notes for accuracy and completion.
- Ensure all incident reports and documentation are completed accurately.
- Ensure the safety and security of the facility and respond quickly to potential safety threats.
Requirements:
- Minimum 2 years of caregiver experience in a Healthcare or Recuperative Care environment.
- Excellent communication skills, time management, and organizational skills.
- Flexible schedule with availability to fill in vacant shifts due to call-offs.
- Positive and professional attitude.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
- Computer proficiency in Microsoft Office Suite.
- Current CPR and First Aid Certification (preferred).
- Valid CA driver's license.
Physical Requirements:
The duties of this position require frequent standing and walking. The employee will frequently bend, stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds.
About National Health Foundation:
National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, Housing, the Built Environment, and Education to improve the health and well-being of our community.
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