Guest Services Associate Lead, Ventura, CA

5 days ago


Ventura, California, United States National Health Foundation Full time
Job Title: Guest Services Associate Lead

At National Health Foundation, we are seeking a highly skilled Guest Services Associate Lead to join our team in Ventura, CA. As a key member of our Guest Services team, you will be responsible for providing exceptional support and leadership to our team members on their assigned shift.

Key Responsibilities:

  • Collaborate with Operations Manager to schedule staff and ensure sufficient coverage.
  • Delegate tasks to Guest Services team members and complete shift assignment sheets in collaboration with Operations Manager.
  • Conduct shift meetings to debrief or discuss ongoing staff support.
  • Attend regularly scheduled team meetings and training.
  • Collaborate with Social Services and nursing department to ensure accurate information is received and executed by Guest Services team.
  • Provide quality assurance, coaching, and support to Guest Services team members.
  • Implement systems, policies, and procedures as directed by Operations Manager and Director.
  • Review daily logs and shift notes for accuracy and completion.
  • Ensure all incident reports and documentation are completed accurately.
  • Ensure the safety and security of the facility and respond quickly to potential safety threats.

Requirements:

  • Minimum 2 years of caregiver experience in a Healthcare or Recuperative Care environment.
  • Excellent communication skills, time management, and organizational skills.
  • Flexible schedule with availability to fill in vacant shifts due to call-offs.
  • Positive and professional attitude.
  • Ability to communicate effectively with all levels of staff, guests, and visitors.
  • Computer proficiency in Microsoft Office Suite.
  • Current CPR and First Aid Certification (preferred).
  • Valid CA driver's license.

Physical Requirements:

The duties of this position require frequent standing and walking. The employee will frequently bend, stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds.

About National Health Foundation:

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, Housing, the Built Environment, and Education to improve the health and well-being of our community.



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