Customer Service Coordinator

5 days ago


Granite City, Illinois, United States Coordinated Youth and Human Services Full time
About the Role

We are seeking an experienced Customer Service Coordinator to join our team. As the first point of contact, you will be responsible for providing exceptional customer service, managing phone calls, and distributing correspondence.

Key Responsibilities
  • Reception Duties:
    • Provide warm and welcoming service to clients and visitors.
    • Announce arrivals to relevant personnel.
    • Answer and direct phone calls with excellent telephone etiquette.
    • Take and distribute messages efficiently.
    • Manage mail and deliveries, sorting and distributing accordingly.
    • Maintain a tidy and presentable reception area.
  • Billing and Data Entry:
    • Verify client insurance coverage through Medicheck lookups.
    • Submit accurate electronic claims to multiple insurance companies.
    • Assist in identifying and resolving denied claims under the guidance of the Accounting Department.
    • Record submittals on tracking sheets.
  • Additional Responsibilities:
    • Collaborate with the team to achieve shared goals.
    • Stay up-to-date on policies, procedures, and best practices.
    • Communicate effectively with colleagues and stakeholders.


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