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Business Systems Analyst
2 months ago
We are seeking a highly skilled Business Systems Analyst to join our team at Serigor Inc. As a Business Systems Analyst, you will play a critical role in the implementation of new Computer-Aided Dispatch, Case Management, and Records Management System.
Key Responsibilities:- Collaborate with stakeholders and project team members to elicit, document, and clarify business requirements for the procurement and implementation of an IT system.
- Analyze and prioritize business requirements to ensure they are clear, complete, and aligned with the organization's goals.
- Create and document business process models, workflows, and diagrams to provide a visual representation of current and future processes.
- Analyze and model data to understand how information flows within the organization.
- Act as a liaison between business stakeholders and technical teams to ensure effective communication and understanding of project objectives and progress.
- Identify and assess potential risks associated with IT projects, including technical, operational, and business risks.
- Evaluate the costs and benefits of proposed IT solutions to help stakeholders make informed decisions about project prioritization and resource allocation.
- Assist in the development of test plans, test cases, and participate in user acceptance testing to ensure that the solution meets business requirements.
- Support change management efforts by helping stakeholders adapt to new processes or systems.
- Ensure that the final deliverables meet defined quality standards and align with the original business requirements.
- Create and maintain project documentation, including business requirement documents, project plans, status reports, and meeting minutes.
- Identify opportunities for process improvement and operational efficiency within the organization.
- Collaborate with third-party vendors and suppliers to evaluate and select IT solutions or services that meet business needs.
- Provide support after the implementation of IT solutions to address any issues, monitor system performance, and make necessary adjustments.
- Ensure that IT solutions comply with industry regulations and security standards.
- Define and track key performance indicators (KPIs) to measure the success of IT projects and make data-driven recommendations for improvements.
- Build and maintain strong relationships with business stakeholders to understand their needs and ensure their satisfaction with IT solutions and services.
- 10+ years of experience implementing Commercial-Off-The-Shelf (COTS) software packages as a fully Cloud-based or hybrid cloud/on-premises organization.
- Strong organization, administrative, analytical, problem-solving, and interpersonal skills.
- Excellent communication skills and ability to communicate with internal customers in nontechnical terms.
- Proficient with Microsoft Products (Word, Excel, TEAMS, Visio, PowerPoint).
- Professional certification in Business Analysis, such as Certified Business Analysis Professional (CBAP) or Professional of Business Analysis Certification (PBA).
- Pass an agency-administered criminal and financial background check.
- Experience working in law enforcement or military organizations.
- Experience with the Virginia Public Procurement Process.
