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Seasonal Front Desk Ambassador

2 months ago

Nantucket, Massachusetts, United States Life House Hotels on Nantucket Full time

Job Summary:

The Guest Experience Host is responsible for delivering exceptional hospitality to our guests at Life House Hotels on Nantucket. This role plays a critical part in creating a seamless and memorable experience for our guests, from the moment they arrive to their departure.

Key Responsibilities:

  • Utilize proprietary software to manage internal tasks and guest communication, ensuring a high level of efficiency and effectiveness.
  • Assist with the guest check-in/check-out process, issuing room keys, and provide a warm and welcoming experience for our guests.
  • Provide information, recommendations, and booking services for a variety of guest inquiries, including directions, outlet hours of operation, hotel services, transportation, and travel arrangements.
  • Facilitate making reservations and room changes, ensuring a smooth and hassle-free experience for our guests.
  • Coordinate communication and partnership between the front desk and other departments, including Housekeeping, Maintenance/Engineering, F&B, and Central Support.
  • Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner, ensuring a high level of guest satisfaction.
  • Inspect clean rooms in preparation for guest arrival, ensuring a high level of cleanliness and attention to detail.
  • Prepare and deliver VIP amenities, adding a personal touch to our guests' experience.
  • Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

Requirements & Experience:

  • Clear understanding of the English language (verbal and written).
  • Possesses basic knowledge of and ability to utilize company devices such as iPads and iPods.
  • Ability to lift up to 40lbs and stand for up to 8 hours per shift.
  • Experience in guest or customer service (preferred).
  • Flexible in schedule and willing to meet the demands of a complex operation.

What We Offer:

  • Competitive hourly wages.
  • Holiday pay.
  • On the job training.
  • An environment that encourages initiative, leadership, and continuous improvement.
  • Leadership & professional development growth opportunities.