Service Director

6 days ago


Cartersville, United States Matthews Kia of Cartersville Full time
Job Overview

We are seeking an experienced Automotive Service Director to lead our Service Department at Matthews Kia of Cartersville. As a key member of our team, you will be responsible for driving revenue growth and delivering exceptional customer satisfaction.

Compensation Package

The estimated salary range for this position is $85,000 - $110,000 per year, depending on prior experience. This includes a competitive base salary and bonus structure based on department performance.

Key Responsibilities
  • Maintain a high standard of Customer Satisfaction goals by spending quality time with customers, providing support for all inquiries, and leaving each customer with a positive impression.
  • Manage and hire technicians and service advisors, dispatching work between them efficiently.
  • Evaluate expenses for the Service Department to ensure profitability and prioritize required services.
  • Stay up-to-date on product line changes, manufacturer training, and new products.
  • Ensure shop equipment is in proper and safe working condition, and used safely.
Requirements and Qualifications
  • A minimum of 5+ years previous dealership management experience.
  • Strong leadership and communication skills, comfortable working in a process-driven environment.
  • Ability to motivate a team with clearly defined goals and hold others accountable while leading by example.
  • Outgoing, friendly, and strong written and verbal communication skills.
  • Ability to multitask in a fast-paced environment and commit to a positive work environment and excellent customer experience.
Benefits

This full-time position requires no less than 50 hours a week and full availability Monday-Saturday. Compensation includes medical benefits, paid vacation, retirement plan, and PTO.



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