Cloud Infrastructure Manager

6 days ago

Charleston, West Virginia, United States Covestro Full time

We are Covestro, a company that values curiosity, courage, and colorfulness. We refine chemical material solutions with game-changing products and empower our employees to push boundaries.

The Cloud Service Manager plays a crucial role in ensuring the integrity, stability, and service continuity of our cloud platforms and infrastructure services. This position requires a strong understanding of cloud technology and related application platforms, as well as excellent communication and influencing skills to lead cross-functional teams and stakeholders.

Key Responsibilities

  • Provide high-quality cloud platform technology and related application platforms services across multiple locations in the US.
  • Maintain strong relationships with internal and external partners to ensure effective infrastructure solutions.
  • Monitor and manage provider performance based on KPIs, SLAs, and user satisfaction.
  • Establish and maintain IT Service Management procedures, including incident management, problem management, change management, and demand management.
  • Ensure adherence to operational guidelines and compliance with standards.
  • Steer global change and release management of cloud services and applications.
  • Ensure accurate documentation of cloud service components.
  • Implement appropriate security measures for cloud services and applications.
  • Contribute to operational excellence and continuous improvement processes.
  • Stay up-to-date with best practices and current market solutions.
  • Expertly understand infrastructure requirements to support plant site application needs.
  • Lead infrastructure needs for application migrations, new deployments, technology upgrades, and backend infrastructure support for site operations.

Requirements

  • Bachelor's degree in IT or a related field with 6 years of professional experience.
  • 3-5 years of direct experience in infrastructure and Dev/Ops or cloud operations.
  • Experience providing infrastructure solutions at manufacturing sites.
  • Experience resolving IT incidents and problems with a team of technology experts.
  • Willingness to travel several times per year to sites in the US.

Knowledge and Skills

  • Proven experience in leading and completing Agile or waterfall method projects.
  • Strong influencing skills, leading cross-functional teams, and strong communication skills across multiple levels of site operations.

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