Frontline Customer Experience Specialist

6 days ago


Vernal, Utah, United States U-Haul Full time
Overview:

We are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring they get all the help they need on their journeys.

Main Responsibilities:
  • Deliver exceptional customer service to meet customer expectations.
  • Operate smartphone-based U-Scan technology to manage rentals and inventory.
  • Maintain a clean and safe working environment by cleaning and inspecting equipment on the lot.
  • Ensure compliance with safety regulations by following proper procedures when moving and hooking up U-Haul trucks and trailers.
  • Develop and implement effective solutions to resolve customer issues.
  • Administer and coordinate various tasks, such as preparing rental invoices and accepting equipment returned from rental.
  • Demonstrate a high level of professionalism in all interactions with customers and colleagues.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Salary range: $42,000 - $62,000 per year. Benefits include career stability, opportunities for advancement, Mindset App Reimbursement, Gym Reimbursement Program, health insurance & Prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw Legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, Dental & Vision Plans, Business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.



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