Front Desk Hospitality Specialist

1 week ago


Williamsport, Pennsylvania, United States Gulph Creek Hotels Full time

About the Role:

We are seeking a highly motivated and professional Front Desk Agent to join our team at Gulph Creek Hotels in Fairfield Inn Suites Williamsport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Your main goal will be to ensure that our guests have a positive experience and leave with a lasting impression of our hotel.

Key Responsibilities:

  • Greet guests and check them into their rooms, ensuring all necessary information is obtained and accurate
  • Answer phone calls and respond to guest inquiries in a timely and professional manner
  • Handle guest complaints and resolve issues to ensure guest satisfaction
  • Maintain accurate records of guest information and room availability
  • Assist with other duties as assigned by management

Requirements:

  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Ability to work flexible hours, including weekends and holidays
  • Proficient in Microsoft Office and basic computer skills

Estimated Salary: $35,000 - $45,000 per year



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