Core Crew Member
11 hours ago
At [solidcore], we're seeking a highly motivated and personable individual to join our Core Crew team as a Core Crew Member. As a key member of our team, you will provide front desk, administrative, and sales support to our Head Coach & Community Manager. This part-time role requires a flexible schedule, with hours varying based on studio needs. As a Core Crew Member, you will contribute to our studio's success by generating sales, promoting our brand, and delivering exceptional customer experiences with professionalism and patience.
Responsibilities:
- Perform routine client-facing tasks, including new account setup, scheduling, and package purchases.
- Tour prospective clients through our facility, explaining our signature workout and demonstrating its benefits.
- Regularly interact with clients, addressing their needs, expectations, and satisfaction levels, and respond to their requests and concerns promptly and effectively.
- Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions.
- Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and our team as needed.
- Assist the Area Manager and Coaches in daily operations, including maintaining a clean studio environment and providing a superior experience to our clients.
- Notify the Area Manager and/or studio management team of any employee or client complaints or grievances, and assist in responding appropriately.
- Address any maintenance or equipment issues visible to clients.
- Communicate with studio leads via email, phone, and axel to generate sales.
- Follow up with client lists in axel to meet monthly sales quotas.
- Respond to client emails.
- Alert Coaches about client milestones and set up the keychain and board for celebration.
Requirements:
- 20 hours/week - Evening and Weekend Availability
- High school education, some college preferred
- 1 year sales experience preferred
- MBO experience preferred
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Ability to stand for long durations and work a flexible schedule
- Passion for fitness, wellness, and the [solidcore] brand
- Ability to lift up to 30 pounds and walk through all areas of the studio
Compensation & Benefits:
- $12/hour plus opportunities to earn sales commission
- Free drop-in classes
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