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Receptionist for Pet Care Services

2 months ago

Fort Lauderdale, Florida, United States Dogtopia of Downtown Ft Lauderdale Full time
Job Overview

Are you passionate about pets and providing exceptional customer service? Dogtopia of Downtown Ft Lauderdale is seeking a dedicated and organized individual to serve as the Front Desk Associate. This role is pivotal as you will be the first point of contact for our valued customers and their furry companions.

What We Provide:

  • Opportunity to bring your dog to work
  • Training in basic dog behavior and care
  • A vibrant team culture across multiple locations
  • Career advancement opportunities based on your performance
  • Access to additional certification programs
  • Competitive pay with flexible scheduling options
  • Development of essential skills in customer service and teamwork

Key Responsibilities:

Daily Operations:

  • Accurate data entry and management
  • Creation and maintenance of Pet Parent records
  • Warmly greet all visitors and clients
  • Familiarity with Dogtopia's retail offerings
  • Embrace and promote our core values

Environment Maintenance:

  • Ensure a clean and safe space for our canine guests
  • Adhere to and uphold Dogtopia's cleaning and safety protocols
  • Manage inventory of cleaning and pet care supplies
  • Address any behavioral concerns with dogs proactively

Customer Engagement:

  • Maintain an organized and welcoming front desk area
  • Exemplify the 3 Ss: smile, story, and satisfaction
  • Respond to inquiries from pet parents
  • Aim for high customer satisfaction ratings
  • Foster a collaborative and enjoyable team environment

As a Front Desk Associate, you will play a crucial role in ensuring that our customer experience meets the highest standards of excellence. We look forward to welcoming a new member to our team who shares our passion for pets and outstanding service.