Merchandise Coordinator

Role Overview

The Merchandise Specialist will be directly supervised by the venue's Merchandise Manager. They will be scheduled on a show-by-show basis, based on skills, availability, and rotation. The Specialist will arrive at a concert venue on show day and support general operations, including merchandise inventory, distribution, and visual display.

• Assemble temporary locations as needed to support show operations.
• Clean merchandise sales locations as needed to ensure a positive experience for customers.
• Assist in transport and organization of merchandise inventory as part of initial receipt of goods.
• Sell artist merchandise to fans, including t-shirts, posters, and other miscellaneous items from the tour.
• Work knowledge of cash handling, calculator skills, guest relations, register skills, cash outs, and salesmanship.
• Skills in communication, selling, accuracy with numbers, counting inventory.
• Consolidate inventory from stand location into a single inventory for reconciliation, by style and size.
• Assist in transport and load-out of reconciled inventory as part of operational close-out.
• Manage Cash 2 Card cashless system.
• Responsible for handling sales transactions, money, and accounting for amount received during the show.
• Ability to work in a fast-paced environment.
• Help answer questions from guests regarding the venue and merchandise.
• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations.
• Follow instructions given by their supervisor, the venue's Merchandise Manager, for any other work required to complete show close-out.
• Must be 18 years or older to apply.

Policies Impacting Merchandise Specialists

Merchandise Specialists are expected to arrive on-time, as scheduled by the Merchandise Manager. If a Specialist cannot arrive at the assigned time, it is their responsibility to contact the Manager and provide revised availability. The Manager then has the right to revise arrival time or cancel the assigned shift based on Specialist availability.

Job Requirements

Must be able to work for the entire concert day, with shifts as long as 15 hours (with breaks). Must be able to stand for long periods of time. Must be able to lift up to a 50 pound box. Must be able to work in outdoor environments in extreme temperatures. Must have a working understanding of touch-screen based systems.