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Retail Operations Leader
2 months ago
Position Overview
The Retail Operations Leader is responsible for driving the overall performance and success of the store, ensuring that the business meets its financial objectives while delivering an outstanding customer experience.
Key Responsibilities
- Team Development: Recruit, train, and nurture a high-performing team that embodies the brand's values.
- Customer Engagement: Foster a welcoming environment that promotes customer loyalty and satisfaction.
- Business Acumen: Utilize financial insights and KPIs to make informed decisions that enhance store performance.
- Asset Protection: Safeguard the store's assets and ensure compliance with company policies.
- Communication: Maintain open lines of communication with upper management and peers to address challenges effectively.
Performance Metrics
Achieve or surpass budgeted sales targets and direct contributions through strategic planning and execution.
Customer Experience
Embrace and promote the brand's lifestyle, ensuring that all team members deliver an exceptional shopping experience.
Leadership Qualities
Inspire and motivate the team, demonstrating resilience and adaptability in a dynamic retail environment.
Operational Excellence
Oversee inventory management and store organization, ensuring optimal functionality and compliance with company standards.
Qualifications
A minimum of five years in retail management or a related field is required, along with a preferred four-year college degree. A genuine passion for the brand and a positive leadership approach are essential.
Additional Information
This role is classified as full-time and exempt from overtime. Flexibility in scheduling may be required during peak business periods.
Lilly Pulitzer is an Equal Opportunity Employer.