Nurse Coordinator
4 weeks ago
We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
Job DescriptionPosition SummaryThe Lead Registered Nurse is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. Provides clinical direction to staff members to ensure that patients receive compassionate, effective, and efficient high-quality clinical care.
The Lead Registered Nurse functions as the liaison between patients, staff, physicians, and leadership and is responsible for ensuring adherence to evidence-based clinical decision-making.
Key Responsibilities- Maintains efficient patient flow
- Appropriately demonstrates telephone triage protocols and documents in EHR
- Schedules appointments appropriately and accurately according to department guidelines
- Employs appropriate and timely use of Tasking in EHR
- Monitors clinical inboxes in EHR
- Appropriately enters orders as delegate
- Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly
- Facilitates transition of care to UCC/Hospital
- Quality Assurance
- Assures all patients are correctly identified prior to providing and/or documenting care
- Maintain a working knowledge of Emergency Response system
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste
- Checks and maintains point of care testing logs, medication refrigerator logs, and emergency equipment in accordance with policy, and is responsible for problem resolution
- Clinical Practice
- Assist with proper preparation for patient visits and prepares pertinent information needed for patient visits
- Provides patient education
- Delivers direct patient care within the scope of licensure and in accordance with SMG policy
- Collects lab specimens according to departmental guidelines. Accurately labels specimens.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR
- Administers injections according to appropriate protocol. Documents injections accurately in EHR
- Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR
- Provides referrals and/or consult orders appropriately and in a timely manner in the Practice Management System (PMS) and EHR
- Assist providers with procedures as needed
- Interdisciplinary Collaboration
- Assist the physician and staff with the daily coordination of patient care and physician access
- Prioritizes patient care by implementing physician orders and nursing procedures
- Function as the liaison between patients, staff, physicians, and leadership
- Demonstrates flexibility with various work schedules
- Leads/participates in daily clinical huddles
- Other job duties as required
- Additional Lead Position Responsibilities
- Coordinates with Supervisory staff to ensure schedules are entered appropriately in scheduling program. Work collaboratively with Office Supervisor/Clinical Coordinator to provide adequate staff coverage
- Responsible for oversight of medical and office supplies and ordering of supplies, including supplies for in-office procedures
- Engages with leadership staff to assess clinical skills and competency
- Escalates concerns and issues timely and appropriately to leadership
- Responsible for addressing and resolving patient complaints/issues. Communicate issues and resolution to leadership. Bring concerns expressed by providers to Office Supervisor/Clinical Practice Manager
- Notify leadership of any potential health and safety hazards in the office and make corrective actions
- Assist with initiating and follow through on Facilities/IT work orders related to the office setting
- Functions as a trainer for onboarding of nurses and coordinates the onboarding of clinical staff
- Responsible for completing staff's clinical competency checklist
- Ensure appropriate workflow is being followed and implemented
- Serves as a liaison for clinical decision-making
- Collaborate with providers and non-clinical leadership to identify office efficiencies and optimum patient care
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
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