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Home Care Operations Manager
2 months ago
Guardian Angel Senior Services is seeking a highly skilled and experienced Home Care Manager to oversee the day-to-day operations of our Worcester office. As a key member of our team, you will be responsible for managing home care services, ensuring exceptional client care and customer satisfaction, and driving business growth.
Key Responsibilities- Operations Management
- Develop and implement operational strategies to achieve business goals and objectives.
- Manage home care services, including scheduling, client and caregiver matching, and quality assurance.
- Ensure compliance with federal, state, and local regulations and guidelines.
- Develop and maintain relationships with clients, caregivers, and other stakeholders.
- Supervisory and Leadership
- Provide inspiration, leadership, and motivation to staff.
- Develop and implement staff training programs to enhance skills and knowledge.
- Conduct performance evaluations and provide feedback to staff.
- Ensure compliance with company policies and procedures.
- Client and Caregiver Management
- Develop and maintain client relationships to ensure exceptional client care and satisfaction.
- Match clients with qualified caregivers to meet their needs.
- Conduct home visits to assess client needs and provide support.
- Ensure caregiver compliance with company policies and procedures.
- Business Development
- Develop and implement business growth strategies to increase revenue and market share.
- Identify and pursue new business opportunities.
- Develop and maintain relationships with referral sources and partners.
- Education
- Bachelor's degree in a health or human services-related field preferred.
- Experience
- Minimum of two years' experience in home care management or a related field.
- Proven track record of success in managing home care services and driving business growth.
- Skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of federal, state, and local regulations and guidelines.
The Home Care Manager will work in an office environment approximately 80% of the time and in client homes and the community 20% of the time. The position requires the ability to meet the following physical requirements:
- Must be able to move intermittently throughout the workday.
- Must demonstrate sufficient strength, endurance, and flexibility to perform job duties.
- May require extended periods of sitting or standing.
- Must meet the general health requirements set forth by the policies of the agency, which may include a physical examination and annual TB test.
- Must be able to push, pull, move, and/or lift a minimum of twenty (20) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of five (5) feet.
