Benefits Account Manager

4 days ago


Greensboro, United States Scott Insurance Full time
Benefits Account Manager

At Scott Insurance, we're seeking a skilled Benefits Account Manager to join our team in Greensboro, NC. As a key member of our employee benefits team, you'll play a critical role in delivering world-class service to our clients.

Key Responsibilities:
  • Manage client accounts from beginning to end, including open enrollment requirements and product/service information.
  • Collaborate with production teams and cross-functional teams to drive business outcomes.
  • Provide superior customer service to group administrators, answering coverage questions and triaging claim issues.
  • Work closely with Scott's accounting division to reconcile commission shortages/overages and communicate with insurance carriers.
  • Document all renewal activities in Applied Epic and Zywave's Brokerage Builder.
  • Attend industry events and seminars to stay up-to-date on industry changes and participate in continuing education opportunities.
Requirements:
  • BA/BS degree or equivalent combination of education and work experience.
  • 2+ years of benefit administration experience.
  • Active Life & Health license or ability to obtain within 90 days of employment.
  • Proven ability to handle sensitive information and maintain confidentiality.
  • Strong communication and presentation skills, with ability to build relationships with internal and external stakeholders.
  • Superior organization skills and experience prioritizing multiple tasks/requests.
  • Proficient with Microsoft Suite, including Excel.
  • CEBS designation preferred, but not required.


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