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Insurance Claims Processor

2 months ago

Marquand, Missouri, United States CenterWell Home Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at CenterWell Home Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, addressing their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information to resolve their issues.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and courteous manner, ensuring that customers are satisfied with the outcome.
  • Documentation: Accurately document customer interactions, including complaints, issues, and resolutions, in our customer relationship management system.
  • Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure seamless communication and resolution of customer issues.
Requirements
  • Customer Service Experience: Minimum 2 years of experience in a customer-facing role, preferably in the healthcare or insurance industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with customer relationship management software.
Preferred Qualifications
  • Healthcare Experience: Prior experience in the healthcare industry, preferably in a customer-facing role.
  • Language Skills: Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages.
  • Education: Associate's or Bachelor's degree in a related field, such as business, communications, or healthcare administration.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.