Title Search Specialist

2 weeks ago


New York, New York, United States Pippin Title Full time
Job Overview

Pippin Title, a venture-backed real estate tech startup, offers comprehensive title search services nationwide.

About the Role

We're seeking an experienced Customer Success Manager to join our team in New York City. The ideal candidate will have 3-5 years of experience in customer success and a deep understanding of the title/real estate industry.

Key Responsibilities
  • Onboarding Process: Develop and iterate a seamless onboarding process for new clients, ensuring a smooth transition from prospects to clients.
  • Customer Support: Respond to inbound customer requests, focusing on scaling interesting clients and providing exceptional service.
  • Sales Growth: Work closely with the sales team to transition prospects to clients, grow Pippin's share of wallet through relationship-based sales, and educate clients about Pippin's product and technology pipeline.
  • Engagement Strategies: Develop and execute effective engagement strategies for current clients, including creating or proposing marketing materials related to the client experience.
Requirements
  • Experience in the Title/Real Estate Industry (preferred)
  • 3-5 years of experience in customer success position (preferred)
  • In-depth experience with Hubspot or other CRM (preferred)
  • Remote work experience (preferred)
  • Slack and Microsoft Office experience (preferred)
  • Superior written and communication skills
  • Excellent relationship-building skills
  • The ability to work in a fast-paced startup environment
  • The flexibility to adapt to a quickly growing business
  • The ability to think creatively and strategically about how to rapidly grow the company together
  • The desire to learn constantly
Salary

$80,000 - $110,000 per year, depending on experience.

Benefits

Pippin Title offers a competitive compensation package, including paid vacation, holidays, and health insurance.



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