Field Claims Specialist

4 days ago


Asheville, North Carolina, United States Auto-Owners Insurance Full time
Job Title: Field Claims Representative

A career at Auto-Owners Insurance is challenging and rewarding. Our team of dedicated professionals creates financial security by helping individuals and businesses recover from losses.


Job Summary

This role will be responsible for handling insurance claims in the field under general supervision. The successful candidate will investigate, evaluate, and resolve claims in a timely and accurate manner.


Key Responsibilities
  • Investigate and assemble facts to determine policy coverage and evaluate the amount of loss
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying policies, endorsements, and forms
  • Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail, and on-site investigations


Requirements
  • Bachelor's degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry and financial areas
  • Ability to drive an automobile, possess a valid driver's license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage


Benefits

Auto-Owners Insurance offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation and benefits package. Our benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. We also offer generous paid time off, including holidays, vacation days, personal time, and sick leave.


Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin.


*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.



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