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Claims Operations Manager
2 months ago
Key Responsibilities:
- Overseeing and assessing both individual and team performance, implementing necessary measures to achieve or surpass performance benchmarks.
- Ensuring that claims processing adheres to relevant policies, procedures, and departmental standards.
- Facilitating training and development opportunities for team members, including providing constructive feedback to support talent growth.
- Identifying improvement opportunities at both individual and organizational levels, collaborating with fellow managers to enhance processes through various initiatives.
- Attracting and retaining top talent within your designated area of responsibility.
- Addressing and resolving complex escalated issues and concerns.
- Working in partnership with distribution teams to ensure customer expectations are met and addressed.
Qualifications:
Essential:
- Bachelor's degree or equivalent experience (4 years of experience in lieu of a degree) in the Insurance sector.
- A minimum of 2 years in a managerial or supervisory role, demonstrating leadership capabilities.
- Proven relationship management skills with both internal and external stakeholders, showcasing an ability to foster collaborative relationships.
- Strong organizational skills with the capacity to prioritize tasks and manage multiple responsibilities while maintaining meticulous attention to detail.
Preferred:
- Experience navigating through environments characterized by significant change.
- Ability to define problems, gather data, establish facts, draw valid conclusions, and analyze trends.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Project management skills, including the ability to coordinate and balance multiple projects in a fast-paced environment.
Work Environment:
At Lincoln Financial Group, we are dedicated to making a positive impact every day, empowering our customers to take control of their lives. We foster a collaborative atmosphere where talented colleagues work together to build rewarding careers and strengthen communities, valuing diverse perspectives and insights.
Benefits:
- Defined career paths and job levels with associated behaviors for each leadership attribute.
- Opportunities for leadership development and virtual training.
- Paid time off and parental leave.
- Access to free financial counseling, health coaching, and employee assistance programs.
- Tuition assistance programs.
- A leadership team committed to employee health and well-being, offering remote work options and flexible hybrid work arrangements.
- Access to effective productivity tools and training.
The compensation range for this position is competitive and based on various factors, including experience, education, and qualifications.
