Senior Unified Communications Engineer

2 weeks ago


New York, New York, United States NYU Langone Full time
Job Summary:

We are seeking a highly skilled Senior Unified Communications Engineer to join our team at NYU Langone Health. As a key member of our MCIT Infrastructure Unified Communication and Collaboration team, you will be responsible for managing our modern, hybrid (on-premises/cloud) Unified Collaboration and Contact Center environment.

Key Responsibilities:
  • Oversee and manage the implementation of UC projects, ensuring smooth integration and user adoption.
  • Lifecycle maintenance of UC-related systems and infrastructure.
  • Provide 3rd level support for all UC-related issues and outages.
  • Troubleshoot complex problems, conduct root cause analysis, and ensure timely resolution.
  • Collaborate with stakeholders to optimize our UC infrastructure for peak performance and availability.
  • Manage and support collaboration tools such as Cisco Webex, Zoom, and Microsoft Teams.
  • Maintain and enhance UC-related systems and infrastructure throughout their lifecycle.
  • Proactively address system upgrades, patches, and enhancements.
  • Stay abreast of industry trends and emerging technologies.
  • Research and recommend innovative solutions to enhance our UC ecosystem.
  • Foster a supportive team environment by collaborating with colleagues and conducting knowledge transfers.
  • Create runbooks and knowledgebase documentation.
Requirements:
  • Typically requires 7 or more years of experience and BA/BS degree.
  • Bachelor's degree or higher in computer science, information technology, or a related field.
  • 5+ years of experience in a hybrid (on-premises/cloud) UC and Contact Center environment.
  • Proficiency with UC platforms such as Cisco Unified Communications Manager (UCM), Expressway, CUBE, Webex, Zoom, and Microsoft Teams.
  • Strong understanding of UC concepts, including dial plans, provisioning, and user management.
  • Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
  • Familiarity with virtualization technologies (VMware) and containerization (Docker, Kubernetes).
  • Excellent problem-solving and analytical skills with a knack for identifying and resolving complex issues.
  • Effective communication skills, both written and verbal, with the ability to collaborate effectively across teams.


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