Customer Service Associate

3 weeks ago


Petaluma, California, United States Friedmans Home Improvement Full time
Job Overview

Friedman's Home Improvement is seeking a motivated and customer-focused individual to join our team as a Part Time Cashier. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized sales floor.

About the Role
In this role, you will:
  • Deliver outstanding customer service by responding promptly to customer inquiries, resolving issues in a professional manner, and soliciting feedback to improve service.
  • Operate a cash register accurately and efficiently, handling customer transactions, making change, and processing refunds.
  • Maintain a clean and organized sales floor, restocking shelves, and ensuring a positive shopping experience for customers.
  • Demonstrate flexibility by assisting with stocking, inventory management, and other functions as needed.

Requirements and Qualifications
To be successful in this role, you should have:
  • A high school diploma or equivalent.
  • Basic computer knowledge and ability to learn point-of-sale software.
  • Excellent communication and interpersonal skills.
  • A strong commitment to delivering exceptional customer service.

Compensation and Benefits
We offer a competitive salary of $17.61-$20.36 per hour, depending on experience. Additionally, you will receive:
  • Bundled medical, dental, and vision benefit plans.
  • An employee discount on all merchandise.
  • Eligibility for store bonuses and Team Member of the Quarter opportunities.
  • Tuition reimbursement to further your career path.
  • A 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%.

Work Environment
This is a part-time position working Sunday-Saturday, 5:00am-9:00pm, according to a retail schedule. You will work in a fast-paced retail environment, interacting with customers, colleagues, and management. We are proud to be an Equal Opportunity Employer and committed to a diverse and inclusive work environment.

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