Operations Manager

3 weeks ago


San Antonio, Texas, United States Centific Full time

Centific is hiring a skilled Operations Manager to oversee the daily operations of our onsite data annotator team for a critical search relevance project. The successful candidate will bring a wealth of experience in managing large-scale projects, fostering a culture of excellence, and driving business growth.

This role comes with a salary package ranging from $90,000 to $125,000 annually, including comprehensive benefits and perks.

Main Responsibilities:

  • Lead and direct the team of over 100 onsite data annotators to achieve project goals and objectives.
  • Develop and implement efficient operational procedures to optimize team performance and ensure high-quality output.
  • Build and maintain strong relationships with clients to understand their evolving needs and preferences.
  • Strategically allocate resources, manage schedules, and prioritize tasks to ensure maximum efficiency and productivity.
  • Monitor and evaluate key performance indicators (KPIs) to track project progress and milestones.
  • Act as the primary point of contact between the team, senior management, and clients.
  • Rapidly identify and address any challenges or issues that may impact project timelines or quality.
  • Cultivate a positive and inclusive work environment by promoting teamwork, collaboration, and employee engagement.
  • Regularly conduct performance evaluations and provide actionable feedback to support team growth and development.

Desirable Qualifications:

  • Demonstrated expertise in managing substantial teams (50+ members), especially in onsite settings.
  • Exceptional leadership and organizational skills, enabling the management of multiple priorities concurrently.
  • Outstanding communication abilities, both written and verbal, to facilitate seamless interactions among the team, clients, and management.
  • Advanced problem-solving skills to rapidly address operational challenges and obstacles.
  • Ability to seamlessly adapt to evolving project needs and train the team accordingly.
  • Proficiency in utilizing project management tools and systems for tracking productivity and progress.
  • Able to work onsite to effectively manage the team and ongoing training requirements.

Compensation Package:

  • Comprehensive healthcare, dental, and vision coverage
  • 401k plan
  • Paid time off (PTO)
  • And many other benefits

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