Digital Process Analyst

4 weeks ago


St Louis, Missouri, United States The Timberline Group Company Full time

The Timberline Group is seeking a Digital Process Analyst to join our team. In this role, you'll be responsible for monitoring the effectiveness of established service level agreements to manage customer expectations and quality standards, assisting with defining new service level agreements in response to changing needs.

You'll document application issues within the problem management system with clear, concise, and accurate information, manage and track issue to resolution, and communicate resolution to appropriate personnel. You'll also validate that new software releases are production ready and provide documentation to end users or support team members.

We offer a competitive salary of $82,000 - $108,000 per year, depending on experience, as well as benefits such as health insurance, retirement plan, and paid time off.

The ideal candidate will have 4+ years' experience in technical analysis, including workflow automation, process flows, and data diagrams, reporting and analysis. You'll also need 2+ years' experience with Microsoft Dynamics 365 CRM and 1+ year of experience with D365 for Marketing / Customer Insights. Familiarity with regression testing, release testing, and/or troubleshooting system issues is also required.



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