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Customer Service Representative

2 months ago

Union, Kentucky, United States Value City Furniture Full time

**Job Summary**

The Customer Service Associate plays a critical role in ensuring a positive customer experience at Value City Furniture. This individual serves customers by answering questions, confirming orders, and keeping customers informed of their order status. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong ability to work in a fast-paced environment.

**Key Responsibilities:**

• Embodies the company's values of serving others, taking ownership, and embodying an adventure guide

• Assists in fostering a positive and energetic working environment

• Develops strong relationships with customers through effective communication and problem-solving

• Listens to customer needs and presents possible solutions

• Partners with team members to create a seamless customer experience

• Demonstrates a proactive approach to identifying and solving problems

• Adapts to shifting priorities and a changing environment

• Continuously seeks opportunities to improve processes and customer satisfaction

**Requirements:**

• High school diploma or equivalent combination of education and experience

• Ability to read, write, and comprehend simple instructions, short correspondence, and memos

• Ability to effectively present information in one-on-one and small group situations

• Ability to add, subtract, multiply, and divide in all units of measure

• Demonstrated ability to handle customer interactions with good communication skills

• Track record of serving others and putting team goals first

• Owners mindset; takes ownership over everything within scope of responsibility

• Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job