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Customer Support Specialist
1 week ago
We are looking for a talented Customer Support Specialist to join our team at Auto-Owners Insurance. In this role, you will provide top-notch support to our agency partners and policyholders, developing a deep understanding of our products, systems, and services.
Key Responsibilities- Servicing agents and policyholders with information related to policies, including billing, payments, and coverage details.
- Handling an average of 35-45 inbound phone calls per day and resolving issues efficiently.
- Responding to agency partners and policyholders through various communication channels.
- Guiding agents and policyholders on managing their accounts on our customer portal.
- Investigating and resolving payment-related inquiries.
- Processing and mailing underwriting notifications.
- Creating correspondence for policyholders and agencies.
- Ongoing tasks as assigned.
- High school diploma or equivalent; undergraduate degree preferred.
- Effective communication, teamwork, and problem-solving skills.
- Demonstrated reliability and strong work ethic.
- Familiarity with Microsoft Office applications.