Service Operations Manager
2 days ago
Estimated salary: $90,000 - $120,000 per year.
We are seeking a highly motivated and detail-oriented Service Manager to join our team in Conroe, Texas. The main goal of this position is to carry out all service operations while maintaining high customer satisfaction and brand value. The ideal candidate will coordinate the service team, successfully complete service activities, and communicate closely with current and potential customers.
Responsibilities- Create and present service targets and reports to relevant managers.
- Provide technical support to customers, check warranty claims, and follow up with all customers.
- Make business plans aligned with the company's quality policy and targets, taking action to achieve planned service targets.
- Conduct market research, identify potential customers, and establish close communication to develop relationships and complete service activities.
- Plan and manage necessary activities for malfunction, assembly, periodic controls, and commissioning processes.
- Coordinate performance of periodic maintenance at the most affordable cost within determined plans, either through an in-house team or external third-party company.
- Establish a follow-up system for maintenance and implement it.
- Determine and supply all kinds of purchasing needs related to maintenance and repair of generators.
- Maintain a system for eliminating malfunctions during installation, maintenance, and repair at the most affordable cost.
- Ensure periodical maintenance for customers with service contracts by planning necessary services due to maintenance.
- Carry out purchasing and procurement processes for Personal Protective Equipment (PPE).
- Distribute PPE to the service team in a timely and complete manner, ensuring they use it fully.
- Warn the team about deficiencies in using PPE and inform them about the current situation to achieve determined service targets.
- Train the service team according to company strategies and customer expectations.
- Maintain system records on time and convert them into invoices.
- Continuously monitor and report service performance parameters.
- Develop activities to increase customer satisfaction and analyze results to maintain loyalty.
- Measure and improve sub-dealer service and spare parts performance, and follow spare part purchase tenders in the region.
- Renew existing periodic maintenance contracts and make agreements with new customers.
- Create pre-billing service and maintenance progress payment files for government institutions.
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