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Regional Retail Operations Manager

2 months ago

Halethorpe, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time
Job Overview

Welcome to Goodwill Industries of the Chesapeake, where every transaction contributes to our mission of uplifting individuals within our community. Embrace the opportunity to further Reverend John S. German's vision of providing 'Not a charity, but a chance,' while enhancing your personal and professional journey.

Compensation: Based on Experience

Location: Baltimore Gateway Business Park

Service Areas: Harford County, Cecil County, Anne Arundel, Howard County & Baltimore County

Preferred Skills: Bilingual in Spanish

POSITION SUMMARY: The Regional Retail Operations Manager oversees all facets of retail store management within designated locations. This includes responsibilities for inventory management, donation processing, sales performance, store presentation, personnel management, and customer relations. Typically, this role encompasses oversight of 6-10 retail outlets with varying sales volumes. Candidates with backgrounds in Warehouse/Operations Management, Fast Food/Restaurant Management, or Big Box Management may find this position particularly suitable.

KEY RESPONSIBILITIES:

  • Ensure optimal stock levels and merchandising, guaranteeing stores are well-stocked with quality products; Collaborate with store management to meet daily production and processing objectives while maintaining product standards.
  • Strategize and promote the efficient flow of donated goods from backroom to sales floor, adhering to organizational standards regarding donation per square foot.
  • Conduct regular store evaluations and monthly audits to verify compliance with standards related to product quality, merchandising, stock rotation, loss prevention, customer service, and safety protocols.
  • Continuously assess store operations to identify performance trends, implementing corrective measures as necessary; Develop innovative strategies for stores showing declining performance.
  • Provide training and support to store managers to help them achieve performance and sales targets; Inspire and lead store teams towards meeting production and sales goals.
  • Ensure that product selection and pricing align with company standards to maximize sales and profitability.
  • Participate in the establishment of annual budgets and sales/production targets; Collaborate with in-store management to manage operating expenses and promote sales growth.
  • Develop and implement merchandising strategies, including seasonal displays and promotional activities; Renovate stores to meet appearance standards as needed.
  • Facilitate regional meetings for store managers focusing on cross-functional training and team-building activities.
  • Address customer inquiries and resolve complaints regarding sales or service promptly.
  • Work with Loss Prevention to safeguard company assets, reporting concerns immediately and participating in investigations as required.
  • Promote a safe working and shopping environment; Educate staff on safety protocols and respond to safety issues promptly.
  • Implement staff development plans to ensure a pipeline of potential leaders within the organization.
  • Perform additional duties as assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Management or a related field, or 5 years of retail management experience in a supervisory role.
  • Experience supervising multiple locations is highly preferred.

SUPERVISORY SCOPE:

  • Direct supervision of Store Managers within the district; typically overseeing 6-10 full-time managers.
  • Indirect supervision of retail staff across various roles and locations; typically managing a team of 50-100 employees.

CERTIFICATIONS:

  • Valid driver's license and access to personal transportation.

QUALIFICATIONS:

To excel in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

SKILLS AND ABILITIES:

  • Active listening and comprehension skills, with the ability to ask clarifying questions.
  • Logical reasoning to identify strengths and weaknesses in various solutions.
  • Performance monitoring and assessment skills to recommend improvements.
  • Effective communication skills, both verbal and written, tailored to the audience.
  • Ability to reconcile differences and bring teams together.
  • Persuasive skills to influence others positively.
  • Problem-solving abilities to identify complex issues and implement solutions.
  • Understanding of statistical data and its application.
  • Basic financial acumen, including budgeting and cost-benefit analysis.
  • Ability to adapt to changing conditions and understand their impact on outcomes.
  • Motivational skills to develop and direct team members effectively.
  • Intermediate computer skills, particularly in Microsoft Office Suite.
  • Strong merchandising skills with an eye for visually appealing displays.
  • Compassion and respect for individuals from diverse backgrounds.

PHYSICAL DEMANDS:

Ability to lift up to 50 pounds, with frequent lifting of objects weighing up to 25 pounds. Regularly required to stand for extended periods, walk, reach, climb, stoop, kneel, and push or pull. Must be able to communicate effectively and use hands for various tasks.

TRAVEL REQUIREMENTS:

  • More than 75% of working time involves travel.
  • Must have access to a personal vehicle.

WORK ENVIRONMENT:

Employees may encounter moving mechanical parts, humid conditions, and outside weather elements. The noise level is typically moderate.

EOE/MFDV

Employee Benefits:

  • 25% Store Discount
  • Tuition Reimbursement
  • Paid Time Off including Holidays
  • Health Club Membership Reimbursement
  • Health, Dental, and Vision Insurance
  • Retirement Plan contributions after one year of service