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Expert Auto Glass Repair Specialist

2 months ago

Surprise, Arizona, United States Safelite Group, Inc. Full time
Are you ready to take your career to the next level? At Safelite Group, Inc., we are more than just an auto glass company; we are dedicated to helping you build a rewarding career while maintaining a healthy work-life balance.

Position Overview
As a certified Master Technician, you will become a leader in the field, utilizing cutting-edge technology to expertly perform vehicle glass repairs and replacements independently. Your role will also involve mentoring and guiding fellow technicians, embodying the Safelite Spirit with a positive attitude and a commitment to exceptional service, all while ensuring customer satisfaction through high-quality workmanship.

Key Responsibilities
  • Professionally install vehicle glass following the Safelite Way of Fitting processes.
  • Deliver all Safelite services independently at either a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, and outstanding customer service.
  • Manage work orders and customer communications using the Safelite handheld Mobile Resource Management (MRM) technology.
  • Utilize advanced vehicle glass tools, including True Seal, Ezi-WireTM, and Glass Table System (GTS), with expertise.
  • Safely operate a company vehicle to and from customer locations throughout the day.
  • Provide mentorship and training to fellow technicians on a daily basis.
  • Communicate effectively with customers using various technologies, including in-person interactions, text messages, and phone calls.
  • Recalibrate Advanced Driver Assistance Systems using Safelite tools and processes.
  • Install power window regulators and replace side and back window glass professionally.
  • Demonstrate advanced mechanical skills and share extensive knowledge of the Safelite Way of Fitting with your team.
  • Adapt to schedule changes and collaborate with Customer Advocates and Dispatch to ensure timely customer assistance.
  • Cut flat glass and install as required.
  • Provide customers with updates on the status of repairs or replacements.
  • Begin each day with our daily Check-In Check-Out process.
  • Promote and sell Safelite promotional items to customers.
  • Report any unexpected damages, accidents, or incomplete jobs to management immediately.
  • Perform any additional duties assigned by Safelite Management.
Qualifications
  • 4-6 years of relevant experience preferred.
Skills and Competencies
  • Consistently achieve high levels of productivity, customer satisfaction, and quality standards.
  • Adhere to Safelite policies and procedures on every job.
  • Meet all physical requirements of the role, including lifting up to 75 lbs. and maintaining range of motion in upper extremities.
  • Operate a commercial vehicle safely and courteously, following all safety regulations.
  • Comply with personal protective equipment (PPE) policies while on the job.
  • Safely handle sharp tools and hazardous materials.
  • Remain flexible with work hours and days as workload demands change.
  • Collaborate effectively with other technicians and leadership.
  • Work in various environmental conditions.
  • Maintain a professional appearance and cleanliness of company vehicles.
  • Exhibit self-motivation and strong organizational skills.
  • Complete all required training and certifications in a timely manner.
  • Meet hiring requirements and pass drug screenings as per company policy.
  • Work independently with minimal supervision.
At Safelite, we are passionate about our work, our products, and our customers. If you are looking for a company that values teamwork, innovation, and commitment, we invite you to explore opportunities with us.