Senior Oracle BRM Software Engineer
6 days ago
About the Role:
We are seeking an experienced Senior Oracle BRM Software Engineer to lead our team in providing 24x7 support for our Billing and Revenue Management system. The ideal candidate will have a strong background in Oracle BRM, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
- System Monitoring: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtime
- Incident Management: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholders
- System Maintenance: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothly
- Troubleshooting and Problem Resolution: Diagnose and resolve technical issues, working closely with other IT teams and vendors as needed
- Data Integrity and Security: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and loss
- Documentation: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuity
- User Support and Training: Provide support and training to end-users, helping them navigate and utilize the BRM system effectively
- Performance Monitoring and Optimization: Continuously monitor system performance and implement optimizations to enhance efficiency and reliability
- Compliance and Reporting: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidents
- Cross-Functional Collaboration: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations
Requirements:
- 10+ years of experience in Oracle BRM development and support
- Strong technical expertise in Oracle BRM, including configuration, troubleshooting, and optimization
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
- Strong communication and collaboration skills, with the ability to work effectively with offshore teams and stakeholders
- Ability to maintain accurate and detailed documentation of system configurations, procedures, and incident resolutions
Salary Range: $145,000 - $200,000 per annum
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